Hi! We are here to help you.

• Symantec VIP account
• LastPass Business account

Follow the instructions to request a Symantec VIP certificate and download it in PEM format.

1. Log in and access the Admin Console at https://lastpass.com/company/#!/dashboard.
2. Go to Advanced Options > Business Options > Multifactor options > Symantec VIP.
3. Upload your certificate in PEM format.
4. Enter your Certificate Password.
5. Click Update when finished.

1. From within the Admin Console, go to Advanced Options > Business Options > Multifactor options.
2. Under "Enabled Multifactor Options" toggle on the switch for the Symantec VIP option.

1. From within the Admin Console, go to Settings > Policies in the left navigation.
2. Click Add Policy, then choose from the following policies:
3. Under Multifactor, select Require use of any multifactor option. 
4. Select your desired user list for which this policy should be applied. 
5. Enter Notes for additional information about this policy (optional).
6. Click Save when finished.

Once you have completed the steps above, your users can set up and enable Multifactor Authentication for their LastPass Business account.

The Symantec VIP integration is associated with your LastPass Business account. If you remove users from your company account without first disabling Symantec VIP as their multifactor authentication option, those users may become locked out of their LastPass account (if it is converted to a LastPass Free account) once removed.

For this reason, we recommend disabling the Symantec VIP for users you plan to remove, as follows:

1. Go to https://lastpass.com/company/#!/dashboard and log in to access the Admin Console.
2. Select Users in the left navigation.
3. Check the boxes next to your desired users.
   Tip: To sort by users enabled with Symantec VIP, click the Multifactor column header row for the users table.
4. Select More actions > Disable multifactor for selected users.
5. Click OK to confirm.

You have disabled Symantec VIP for your selected users, and you can now safely remove those users from your company account without risk of locking them out (if their accounts convert to LastPass Free accounts).