HELP FILE

How do I disable Multifactor Authentication for users in LastPass Business?

If there are multifactor authentication options are already enabled for your company account – with policies enforced to require use of those options – and now you want to disable Multifactor Authentication for some or all of your users, you must complete the steps below to ensure a seamless experience for your users.

  1. Log in and access the LastPass Admin Console by doing either of the following:
    • While logged in to LastPass, click the active LastPass icon active LastPass icon in your web browser toolbar, then select Admin Console in the menu.
    • Log in at https://lastpass.com/company/#!/dashboard with your admin email address and Master Password.
  2. You can disable use of Multifactor Authentication for all users company-wide, or selected users by doing either of the following:
    To do this Do this
    Disable for all users
    1. To disable any enforced policies, go to Settings > Policies > Multifactor.
    2. Toggle off all switches for policies that require use of specific or any multifactor authentication options.
    3. To disable all multifactor authentication options, go to Advanced Options > Business Options > Multifactor options.
    4. Toggle off all the switches for all multifactor authentication options.
    5. To disable multifactor authentication options for all users, go to Users in the left navigation.
    6. Check the box next to Email in the user table header row to select all users.
    7. Select More actions > Disable multifactor for selected users.
    8. When prompted, click OK to confirm.
    Disable for selected users
    1. To disable enforced multifactor authentication policies for specific users, go to Settings > Policies > Multifactor.
    2. Next to the enabled policy, click Edit details.
    3. Select Exclusive list of users.
    4. Click Edit details.
    5. Search for your desired users and/or groups, then select Add.
    6. Click Save to save your changes to the policy.
    7. To disable multifactor authentication for users who have it enabled already, select Users in the left navigation.
    8. Check the boxes next to your desired users.
      Tip: To sort by users with multifactor authentication options already enabled, click the Multifactor column header row for the users table.
    9. Select More actions > Disable multifactor for selected users.
    10. Click OK to confirm.

    Result: You have disabled Multifactor Authentication for all users company-wide or your selected users.