How do I contact customer support for LastPass?
Our Customer Care team is here to help! We want to direct you to the right resources to help you get the support you need.
- First, search for your question, either using the search bar or by browsing our FAQs.
- If the article doesn't answer your question, keep it open and use the Contact Support option below to contact Customer Care.
We've designed our contact experience so that each specific article sends you straight to the most appropriate Support team for your question, ensuring that your issue is resolved as quickly as possible.
|LastPass Support Tier Program|
|LastPass Enterprise Admins||Phone Support & Support Center with Email Correspondence – Highest priority|
|LastPass Enterprise Users||Support Center with Email Correspondence – Highest priority|
|LastPass Teams Admins & Users||Support Center with Email Correspondence – High priority|
|LastPass Families & Premium Users||Support Center with Email Correspondence – Priority|
|LastPass Free Users||Support Center with Email Correspondence|
** Support offerings are subject to change
** Phone Support 24/5, Support Center 24/7
I submitted a case but I'm not receiving any emails – what should I do?
- Check your spam or junk mail filters
- If you're submitting a case using a company email account, check that the email address (sent from LogMeIn Support at firstname.lastname@example.org) has been whitelisted by your company's IT administrator.
Frequently asked questions:
- I forgot my Master Password. How do I reset it?
- How do I download and use the LastPass web browser extension?
- How do I enable Multifactor Authentication?
- I'm new to LastPass. How do I import my passwords from another source?
- How do I update my payment method for my LastPass account?