HELP FILE

Education

Once users know that LastPass will soon be made available to them, help them understand how to get started with their new password manager and single sign-on solution. We recommend using a combination of the below resources or integrating them with your standard IT training programs.

Step #1: Send your users a Welcome email with helpful resources

Welcome Email Template (post-rollout)
Use our Welcome email template to send your employees that guide your employees from the beginning of their journey once LastPass has been rolled out.

Step #2: Leave educational handouts on employees' desks

LastPass Security Guide
A handout you can use to explain the LastPass security model and why employees can trust it.
End User Desk Reference Guide
A handout you can print to share during trainings or leave on employees' desks.

Step #3: Leverage our training course

Self-Service LastPass User Training Portal
We offer a self-paced, modular training portal that you can share with employees to train them on the problems LastPass solves and how to get started with a password manager.

Step #4: Show your users how LastPass works

Important: Advise your users to install the LastPass web browser extension and log in (at least once).
This is important for a few reasons:
  • Allows your users to use some recovery options (SMS recovery or reverting to an old password) if they ever forget or need to reset their Master Password.
  • Allows your LastPass Enterprise admin to reset your users' Master Password (if the policy is enabled) if they ever forget to or need to reset their Master Password.
  • Creates a snapshot of your users' Vault data in the form of an encrypted, locally stored, cached file.
  • Automatically generates a Sharing Key so that your users can create and use shared folders.
Get Started as a LastPass Enterprise or Identity User
An instructional article on how to get your employees started with using LastPass Enterprise or Identity.
LastPass End User Training Presentation
A slide deck outlining steps to get started with using LastPass.
LastPass Advanced End User Training Presentation
A slide deck outlining how to use advanced user features and tools.
LastPass End User Training Script
An informational script to deliver information about key features and tools of LastPass.
Attend Free Live Trainings
Live weekly training sessions with experienced LastPass Customer Success Managers, with live Q&A.
Watch Free Master Class Trainings
Watch recordings of Master Class training sessions for LastPass Enterprise, MFA, and Identity admins.
Introductory Video Tutorials
These short tutorials introduce key LastPass features and show how they work.