HELP FILE

Can I reset my biometrics for the LastPass MFA app?

If you are signed into the LastPass MFA app you can reset your biometric authentication options.

Restriction: If you have a LastPass business account, the ability to perform these actions may be limited or prohibited due to policies enabled by your LastPass admin.
  1. While logged in to the LastPass MFA app, tap the Settings icon in the upper-left navigation of your screen.
  2. Toggle the switch off then on again for the applicable App Lock settings (options vary depending on your device):
    • Face ID or Face Unlock – Glance at your device while holding in portrait orientation.
    • Touch ID or Fingerprint – Touch your device's sensor to scan your fingerprint.
    • PIN/Pin Code – Enter a 6-digit pin code, then re-enter it to confirm.
  3. Optional: If you can't log in to the LastPass MFA app, go to http://identity.lastpass.com to get a new activation email sent to you, then follow these instructions.