When you first join, you'll be prompted to choose which method you'd like to use to listen to the meeting audio.
Once you're in the session, you will see your audio controls on the Audio tab. You can switch audio modes at any time.
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Q:
Why do I see "View audio options" in the Audio pane?
Q:
Why can't I connect to audio?
Q:
Why can't anyone hear me?
Q:
Why don't I see the "Computer audio" and/or "Phone call" options?
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Control your audio using the Audio button in your Control Panel or Grab Tab, which will glow green when you are unmuted and others can hear you. You'll see a Mic icon for Computer audio, or a Phone icon for phone-call audio.
You can also switch between Computer and Phone audio if needed by opening the Audio pane in the Control Panel.
Note: Most Computer audio users are muted by default when they first join. If you are muted, click the red Audio button so that it glows green.
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Q:
Why is my Audio icon grayed out?
Q:
Why can't I mute myself?
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Smile! You can start, pause and stop sharing your webcam all using the Webcam button in your Control Panel or Grab Tab.
Note: Want to preview your webcam feed first?
We know that you want to look your best! Just open the Webcam pane in your Control Panel (shown on the right) and click Preferences. You will then see a preview of your webcam feed on the Webcam tab.
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If the meeting organizer grants you presenter permissions, then you can share your screen or even a specific application with the other attendees in the meeting. Use the Screen button in your Control Panel or Grab Tab to quickly start and stop sharing the screen of your main monitor once you have presenter controls.
» Open the Screen Sharing pane to see additional options:
Note: You will not see the presenter controls in your Screen pane unless you are made the presenter by an organizer or the current presenter. Once you are made presenter, the additional presenter controls will appear in your Control Panel (like the one shown on the right).
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The Control Panel includes a Chat pane where you can exchange messages with other attendees. You'll see message notifications appear if your Control Panel is minimized to the Grab Tab.
» Use the To drop-down menu to select your recipients:
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To save valuable space on your computer screen, you can collapse the full Control Panel into a small Grab Tab. Use the Arrow buttons to collapse and expand the Control Panel.
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Your Mac menu bar contains additional tools that you can use during the meeting.
To access the drop-down menus, click GoTo Meeting, File, Edit, or any of the other menu items listed.
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Need some more help getting the most out of GoTo Meeting? See these additional resources to learn more.
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Q:
Did you join with a mobile device?
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Did you join from a Windows computer?
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Did you join from a Mac computer, but it looks different than what's shown above?
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