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All Videos

  • Get Started
    • Overview

      • GoToAssist Service Desk Full Overview  (36:47)

      An overview of using GoToAssist's Service Desk.

      GoToAssist Service Desk - Quick Overview  (04:04)

      Dive right into a brief overview of GoToAssist Service Desk.

    • Set Up Your Account
    • Organize Your Account

      • GoToAssist Service Desk Getting Started  (04:56)

      Getting started with GoToAssist's Service Desk.

    • Set Up Your Customer Portal
    • Explore Record Management
  • Explore Features
    • Service Management

      • GoToAssist Service Desk Setting up a Service  (05:26)

      Learn to set up a service with GoToAssist's Service Desk.

    • Incident Management

      • GoToAssist Service Desk Incidents  (02:25)

      Learn about GoToAssist's Incidents feature.

    • Problem Management

      • GoToAssist Service Desk Problem Management  (02:09)

      Learn about the GoToAssist Problem Management feature.

    • Change Management

      • GoToAssist Service Desk Change Management  (02:46)

      Using GoToAssist's Change Management feature.

    • Release Management

      • GoToAssist Service Desk Release Management  (02:56)

      Using the Release Management feature with GoToAssist.

    • Knowledge Management

      • GoToAssist Service Desk Knowledge Base  (02:16)

      Use the GoToAssist's Service Desk Knowledge Base.

    • Configuration Management
    • Reports & Queues
    • FAQs & Troubleshooting
  • View Account & Billing
    • My Account
    • Admin Center

      • LogMeIn Administration Center - Add Users  (02:43)

      Invite software users and create settings templates

    • Billing Center

      • Billing Center - Managing Subscription and Billing  (02:56)

      Billing Center - Managing Subscription and Billing

    • Subscription Plan
    • Enterprise Sign-In
    • Active Directory Connector