HELP FILE
Two-Step Verification
Two-step verification adds a second layer of protection to your account.
Once you set up two-step verification, your login procedure changes: After entering your email and password, you are also required to verify your identity using either a mobile authenticator app or text message (or using a backup method, which can be either text message or email).
Setup using LastPass Authenticator
Setup involves two main tasks:
- First, set up your primary method for receiving login codes (this will be LastPass Authenticator)
- Second, set up either text message or email as a backup method in case your primary is not available
Let's take a closer look. This procedure describes setup using our own LastPass Authenticator. The procedure is similar for other popular authenticator apps.
What to expect after setup
- LastPass Authenticator
- Tap the on-screen notification to confirm your identity.
- Authenticator app other than LastPass Authenticator
- Enter a one-time code that you get from the paired authenticator app.
- Text message
- Enter the one-time code sent to the number.
- Primary method is unavailable
- Request a code via your backup.
How to switch off two-step verification
You may want to switch off two-step verification if you get a new device or no longer want to take advantage of the feature.
Where is two-step verification valid?
Two-step verification works with GoTo products and components that allow login via http://accounts.logme.in, GoTo's common login service. Certain legacy products and components do not meet this requirement.
With two-step verification, you will be able to log in with the following components, versions, sites:
- http://join.me (all components), all versions
- http://GoTo.com
- GoTo host software for Windows, 4.1.4141 and above
- GoTo host software for Mac, 4.1.4132 and above
- GoTo for iOS app, all versions
- GoTo for Android app, all versions except "Ignition" branded versions
- http://AppGuru.com
- http://meldium.com
You will be unable to log in to the following components:
- GoTo Backup
- Legacy versions of GoTo Ignition for Windows: Please switch to the GoTo Client desktop app before using two-step verification
- Legacy versions of GoTo Ignition for Android: Please upgrade to the GoTo for Android app