FAQ

Trouble sharing your screen or a window?

Issue

Objective

Environment

Procedure

Answer

Black screen during window sharing

Symptom
When sharing from a Windows PC, your participants see only a black screen and your cursor.

Cause
Most likely you are sharing a window that is running with elevated privileges (that is, it's being "Run as administrator").

Solution
join.me must be running with elevated privileges, as well.
To run join.me with elevated privileges, right-click on the join.me icon and select Run as administrator.
 
  User-added image

User-added image

 

Cause

Resolution

Additional Information