FAQ

Trouble sharing mouse control?

Issue

Objective

Environment

Procedure

Answer

Remote control doesn't work

Symptom
As a presenter on a Windows PC, you share control of your mouse, but the recipient is unable to either take control or click certain windows.

Cause
Most likely you are running at least one program with elevated privileges ("Run as administrator").

Solution
You must run join.me with elevated privileges, as well.
To run join.me with elevated privileges, right-click on the join.me icon and select Run as administrator.
 
  User-added image

User-added image

 

Cause

Resolution

Additional Information