FAQ

Outlook plugin not appearing (Troubleshooting the Outlook plugin)

Issue

Objective

Environment

Procedure

Answer

Symptom

The join.me for Outlook plugin is not visible or available on the Home tab in Outlook after installation.
 

Resolution

I. Make sure you have Outlook 2010 or above and your operating system is Windows Vista or above.

II. Make sure that the join.me plugin is not among the Disabled Items within Outlook. Here's how:
  1. In Outlook, go to the File tab and click Options > Add-Ins.
  2. At the bottom of the page under Manage, select Disabled Items and click Go.
    A list of disabled items is displayed.
  3. If join.me for Outlook or "joinme.addinmodule" is listed, select it and click Enable.
III. Make sure that the join.me for Outlook plugin is enabled among the COM Add-ins. Here's how:
  1. In Outlook, go to the File tab and click Options > Add-Ins.
  2. At the bottom of the page under Manage, select COM Add-ins and click Go.
    A list of COM Add-ins is displayed.
  3. Make sure join.me for Outlook is selected (has a check mark).
  4. Click OK.

Alternate Resolution: Install with administrator rights

I. Prepare to install. Here's how:
  1. Uninstall all previous versions of join.me for Outlook.
  2. Close Outlook.
II. Open command prompt as an Administrator and navigate to the installer. Here's how: 
  1. Start a Command Prompt as an Administrator as explained here by Microsoft
  2. Navigate to the folder containing the Outlook installer (.exe or .msi):
    cd C:\Users\myUserName\Downloads
     If the installer's path contains spaces, use quotation marks: 
    cd “C:\Users\myUserName\My Folder”
  3. Press Enter.
  4. Type in the installer file name, then add a space and type PRIVILEGES="admin" (case sensitive).
    join.me.outlookplugin.exe PRIVILEGES=”admin”  join.me.outlookplugin.msi PRIVILEGES=”admin”
User-added image
III. Complete the installation. Here's how:
  1. Press Enter. 
    The Install process begins with elevated privileges.
  2. Follow on screen instructions to complete the installation.
  3. Start Outlook.

Cause

Resolution

Additional Information