FAQ

Invalid codes with two-step verification? What can you do?

Issue

Objective

Environment

Procedure

Answer

 
Incorrect time settings on your mobile device are a common cause of invalid two-step verification security codes.
 
To fix this, you must synchronize time settings on your device:
  • On your device, choose automatic date and time. 
  • If this does not resolve the problem, you may want to receive your two-step verification codes via email.

Google Authenticator for Android users can also try the following:
  1. Run the app
  2. Tap the ... menu dots and choose Settings
  3. Tap Time correction for codes.
  4. Tap Sync now.

Cause

Resolution

Additional Information