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    • Primi passi con LogMeIn Rescue
      • Informazioni su LogMeIn Rescue
      • LogMeIn Rescue - What is LogMeIn Rescue?  (01:45)

        Watch this short video to learn why LogMeIn Rescue is the choice for organizations worldwide to deliver outstanding customer support. You'll also see how implementing Rescue within your organization can improve retention rates, loyalty scores and your bottom line. For more information on LogMeIn Rescue: https://secure.logmeinrescue.com/

      • La sicurezza di LogMeIn Rescue
      • Rescue in un ambiente multilingue
    • Indicazioni per tecnici
      • Nozioni fondamentali sulla Console dei tecnici
      • LogMeIn Rescue - Queue Overview  (00:54)

        This is a walkthrough of the LogMeIn Rescue Session Queue. This video covers many of the key features of the session queue including how to manage active and waiting sessions, how to modify custom data of the sessions and how to filter based on any number of different criteria.

        LogMeIn Rescue - Screen Recording  (01:12)

        This is a quick demonstration of LogMeIn Rescue's Screen Recording capabilities. Here we will show you how screen recordings can be started or stopped during the remote session.

        LogMeIn Rescue - Multi-platform Remote Connection  (02:01)

        LogMeIn Rescue provides one solution for multi-platform remote support of PCs, Macs, Android, Blackberry and iOS devices. This video will cover connection to a PC, Mac and BlackBerry.

        LogMeIn Rescue - Technician Console  (07:38)

        This is a walkthrough of LogMeIn Rescue's Technician Console. Here we will cover almost all of the Tech Console including how to start a remote session, where you can find a variety of features and functions and what different types of unattended access options we have available.

        LogMeIn Rescue - Channels  (00:57)

        This is a walkthrough of the LogMeIn Rescue Channel connection feature. This video covers many of the key features of Channels including how to create, customize and set up on your web site.

        LogMeIn Rescue - Chat Log  (01:37)

        This is a walkthrough of the LogMeIn Rescue Chat and Communication log feature. This video covers many of the key features of the Chat Log including what is captured, what shows up and where the data can be found.

        LogMeIn Rescue - Connections  (14:26)

        This video covers making the connection using LogMeIn Rescue 10 different ways. This includes the most basic connection using a pin code via LogMeIn123.com, to the completely customizable Calling Card and ends with how to connect to and remote control an Android mobile phone.

        LogMeIn Rescue - History and Notes  (01:39)

        This is a walkthrough of the LogMeIn Rescue History and Notes tab. This video covers many of the key features of History and Notes including how to leave behind notes covering what was done during the session, view notes from previous sessions and look at the log files for previous sessions.

        LogMeIn Rescue - Private Connections  (06:02)

        This video covers using LogMeIn Rescue to make private connections. This video will show best practices in making these connections as well as several different ways to connect.

        LogMeIn Rescue - Technician Collaboration  (03:23)

        This is a walkthrough of LogMeIn Rescue's Technician Collaboration abilities. Here we will cover many of the key Tech Collab features including how to transfer a session between techs, how you can set permissions for these sessions and how to invite someone from outside your support organization for specialized support when needed.

        LogMeIn Rescue - Active Sessions Tool Bar  (01:40)

        This is a walkthrough of LogMeIn Rescue's active sessions Tool Bar. Here we will cover many of the key Tool Bar functions including how to transfer a session between techs, where to find the unattended computers you have set up and how administrators can monitor on going support sessions.

        LogMeIn Rescue - Utilities  (01:44)

        This is a walkthrough of LogMeIn Rescue's Remote Utility tabs. Here we will cover all of the Remote Utilities available including where to go if you want to transfer files, reboot the remote machine or check notes from past sessions.

        LogMeIn Rescue - Technician Transfer  (01:18)

        This video will cover transfer active sessions between technicians. By transferring session you increase the likeliness that the problem will be fixed on the first call (FCR) and in turn increase customer satisfaction.

      • Supporto per computer
      • LogMeIn Rescue - Queue Overview  (00:54)

        This is a walkthrough of the LogMeIn Rescue Session Queue. This video covers many of the key features of the session queue including how to manage active and waiting sessions, how to modify custom data of the sessions and how to filter based on any number of different criteria.

        LogMeIn Rescue - Utilities  (01:44)

        This is a walkthrough of LogMeIn Rescue's Remote Utility tabs. Here we will cover all of the Remote Utilities available including where to go if you want to transfer files, reboot the remote machine or check notes from past sessions.

        LogMeIn Rescue - Calling Card  (02:55)

        This is a walkthrough of the LogMeIn Rescue Calling Card feature. This video covers many of the key features of the Calling Card including how to create, customize and deploy it.

        LogMeIn Rescue - Connect on LAN  (02:10)

        This is a walkthrough of the LogMeIn Rescue Connect on LAN feature. This video covers many of the key features of Connect on LAN including where to find the feature in the tech console, how the connection is made and what can be done once connected.

        LogMeIn Rescue - Customer Desktop tab  (05:24)

        This is a walkthrough of the LogMeIn Rescue Customer Desktop tab. This video covers many of the key features of the Remote Control tab including how to restart the applet as a system service, how to send a "Ctrl-Alt-Delete" command to the target computer and how to use the White Board and Laser Pointer features.

        LogMeIn Rescue - File Manager  (01:30)

        This is a walkthrough of the LogMeIn Rescue File Manager. This video covers many of the key features of File Manager including how to transfer files between the techs computer and target computer and how to synchronize folders between machines.

        LogMeIn Rescue - Reboot and Reconnect  (00:47)

        This is a walkthrough of the LogMeIn Rescue Reboot and Reconnect feature. This video covers many of the key features of the Reboot option including how to reboot the machine into safe mode and reconnect, how to do a hard reboot and reconnect and how to request the end users Windows credentials so all this can be done with out the end user being present.

        LogMeIn Rescue - Restarting Applet as a System Service  (00:52)

        This video covers how to restart the LogMeIn Rescue applet as a system service. It shows how to do this from the Technician Console and explains why you would want to.

        LogMeIn Rescue - Scripts  (02:05)

        This is a walkthrough of the LogMeIn Rescue Scripting Functionality. This video covers many of the key Scripting features including where to find the LogMeIn Rescue Script Repository, how to run a script and where the script output can be found. Scripting can save time on every call, watch this video to learn how.

        LogMeIn Rescue - System Info  (03:32)

        This is a walkthrough of the LogMeIn Rescue System Information tab. Here we will cover many of the key System Info features including what can be found on the Dashboard, where you get one click access to system services and how you can copy of this data to the clipboard for in depth analysis.

        LogMeIn Rescue - Unattended Access  (03:51)

        This is a walkthrough of LogMeIn Rescue's Unattended Access capabilities. Here we will cover many of the Unattended Access options including how to set up unattended access, how to connect to a computer once you have set up unattended access and how you can request the end users login credentials to gain access when the end user will not be present.

        Rescue 101: Remote PC as an Admin  (01:50)

        Access a remote PC with Rescue's administrative rights to uninstall a program remotely. For more information on Rescue, check out our product guide: http://lgme.in/6057qSwb

        LogMeIn Rescue - Unattended Reboot  (01:43)

        In this video you will learn how to preform an unattended reboot of the customers machine allowing the tech to log back in remotely. This would allow the end user to leave the desk and the technician to work on and reboot machine if needed.

        LogMeIn Rescue - Make Connections from your Website  (03:04)

        This video will show you how the LogMeIn Rescue connection can be made from your own website. We will cover connecting using a PIN code, via 'Instant Chat' or by a channel connection. This is just one of the many ways that LogMeIn Rescue can be branded to look more like your software.

        LogMeIn Rescue - Safe Mode Reboot  (01:21)

        This video will show how by using LogMeIn Rescue you can reboot the remote computer into safe mode AND reconnect to it remotely. This will reduce the number of support incidents where the technician needs to go to the computer or the computer needs to come to the technician.

        LogMeIn Rescue - Control Remote PC as an Admin  (02:16)

        This video will show you how LogMeIn Rescue can allow a technician to remote control a machine as an administrator, even if the local user is not one. This is one of the many ways LogMeIn Rescue can save a technicians valuable time.

      • Supporto per dispositivi mobili
      • LogMeIn Rescue - Queue Overview  (00:54)

        This is a walkthrough of the LogMeIn Rescue Session Queue. This video covers many of the key features of the session queue including how to manage active and waiting sessions, how to modify custom data of the sessions and how to filter based on any number of different criteria.

        LogMeIn Rescue - Screen Recording  (01:12)

        This is a quick demonstration of LogMeIn Rescue's Screen Recording capabilities. Here we will show you how screen recordings can be started or stopped during the remote session.

        LogMeIn Rescue - Multi-platform Remote Connection  (02:01)

        LogMeIn Rescue provides one solution for multi-platform remote support of PCs, Macs, Android, Blackberry and iOS devices. This video will cover connection to a PC, Mac and BlackBerry.

        LogMeIn Rescue - Connections  (14:26)

        This video covers making the connection using LogMeIn Rescue 10 different ways. This includes the most basic connection using a pin code via LogMeIn123.com, to the completely customizable Calling Card and ends with how to connect to and remote control an Android mobile phone.

        LogMeIn Rescue - Private Connections  (06:02)

        This video covers using LogMeIn Rescue to make private connections. This video will show best practices in making these connections as well as several different ways to connect.

        LogMeIn Rescue - Utilities  (01:44)

        This is a walkthrough of LogMeIn Rescue's Remote Utility tabs. Here we will cover all of the Remote Utilities available including where to go if you want to transfer files, reboot the remote machine or check notes from past sessions.

        LogMeIn Rescue - What is Click2Fix?  (01:54)

        This video will cover one of LogMeIn Rescues new features, Click2Fix.

        LogMeIn Rescue - Connecting to a Android Phone  (01:49)

        This video will show how you can use LogMeIn Rescue to connect to a mobile phone running Android.

        Rescue 101: Mobile Demo (Android)  (04:19)

        Watch our brief tutorial on the features and use of Rescue Mobile on an Android device. For more information on Rescue, check out our product guide: http://lgme.in/6051qSn7

        Rescue 101: Mobile Demo (iOS)  (02:41)

        Watch our quick demonstration of the capabilities of Rescue Mobile on iOS. For more information on Rescue, check out our product guide: http://lgme.in/6057qSkz

        Rescue 101: iOS Screen Sharing  (03:02)

        Step by step guide explaining how to use LogMeIn Rescue + Mobile to support an iOS device.

        LogMeIn Rescue - Click2Fix QuickNav  (01:21)

        In this video you will learn how the Click2Fix interface can be used to quickly navigate to commonly used settings on an Android device.

        LogMeIn Rescue - Click2Fix Launch/Close/Uninstall Apps  (01:29)

        In this video you will learn how to use LogMeIn Rescue to both stop and start a process running on a Android mobile device. You will also learn how to uninstall and app from the device remotely.

        LogMeIn Rescue - Click2Fix Remote Control  (01:14)

        In this video you will learn how to remote control an Android mobile phone using LogMeIn Rescue Click2Fix interface.

      • Supporto mediante Rescue Lens
    • Indicazioni per amministratori
      • Nozioni fondamentali sulla configurazione del Centro amministrativo
      • LogMeIn Rescue - Reporting  (01:40)

        This is a walkthrough of the LogMeIn Rescue Reporting Functionality. This video covers many of the key reporting options including where to find the Rescue reports, who has the ability to run the reports and the many different types of reports that are available.

      • Configurazione della gestione delle sessioni
      • Gestione dei computer senza utente
      • LogMeIn Rescue - Unattended Access  (03:51)

        This is a walkthrough of LogMeIn Rescue's Unattended Access capabilities. Here we will cover many of the Unattended Access options including how to set up unattended access, how to connect to a computer once you have set up unattended access and how you can request the end users login credentials to gain access when the end user will not be present.

      • Monitoraggio dei tecnici e dei dati sulle prestazioni
      • LogMeIn Rescue - Command Center  (02:09)

        This Video will cover LogMeIn Rescue's new Command Center. It gives you a simple way to keep track of key performance indicators in real-time. Now you can easily monitor technician performance, identify productivity issues and resolve problems fast. It's everything you need to know to evaluate the effectiveness and efficiency your helpdesk.

      • Impostazioni avanzate del Centro amministrativo
      • To The Rescue: Calling Card Demo  (04:13)

        Watch Courtney Dragoon, LogMeIn Senior Product Marketing Manager, demo Rescue's Calling Card feature - a one-click hotline for your end users. Let Courtney walk you through the process to install, customize and use calling card and give your customers a fast track to your support organization!

        LogMeIn Rescue - Calling Card  (02:55)

        This is a walkthrough of the LogMeIn Rescue Calling Card feature. This video covers many of the key features of the Calling Card including how to create, customize and deploy it.

        LogMeIn Rescue - Scripts  (02:05)

        This is a walkthrough of the LogMeIn Rescue Scripting Functionality. This video covers many of the key Scripting features including where to find the LogMeIn Rescue Script Repository, how to run a script and where the script output can be found. Scripting can save time on every call, watch this video to learn how.

        LogMeIn Rescue - Branding the Customer Applet  (01:30)

        This is a walkthrough of LogMeIn Rescue's customer applet and what can be branded. Here we will show you what can be customized and branded allowing you to make our software look more like your software.

      • Reporting
      • LogMeIn Rescue - Reporting  (01:40)

        This is a walkthrough of the LogMeIn Rescue Reporting Functionality. This video covers many of the key reporting options including where to find the Rescue reports, who has the ability to run the reports and the many different types of reports that are available.

      • Integrazione e API
      • LogMeIn Rescue - Integration with Zendesk  (02:42)

        The partnership gives IT help desks and support staff the ability to launch a remote support session with LogMeIn Rescue directly from a Zendesk ticketing interface. Support technicians can collaborate with their customers in real time to quickly diagnose and resolve issues related to their products by viewing and controlling a user's computer or smartphone, on-demand. The result is a faster and more reliable customer experience.

        LogMeIn Rescue - Integration with Autotask  (03:30)

        This video covers the set up and integration of LogMeIn Rescue and Autotask. It shows that once the software's are integrated, what can be done and where the data is exported to and how it can be reported on.

        LogMeIn Rescue - Integration with ServiceNow  (07:01)

        This video covers the set up and integration of LogMeIn Rescue and ServiceNow. It shows that once the software's are integrated, what can be done and where the data is exported to and how it can be reported on.

        BoldChat-Rescue Integration  (02:35)

        This video shows BoldChat's integration with Rescue, which allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session. From the agent's perspective, the Rescue support session can be easily initiated via the BoldChat client interface — no additional steps are necessary, so issues can be resolved quickly. From the customer's perspective, the support session is facilitated directly through the chat window, providing a consistent experience in one channel.

        LogMeIn Rescue - Integration with Salesforce  (03:45)

        This video will cover the integration with LogMeIn Rescue within Salesforce. It will cover what can be done once the connection between the two softwares are made.

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