HELP FILE

What is the maximum number of people who can attend my session?

The maximum amount of individuals who can participate in your session (including organizers, staff, and attendees) varies depending on your account's GoToWebinar subscription plan. If you are the billing contact for your account, your attendee limit is listed on your billing statement. For more information, please see How do I access my GoToWebinar invoice history?

Find my attendee limit before the session

  1. Log in at https://global.gotowebinar.com.

  2. Either schedule a new webinar event or click on an existing one.
  3. Scroll down and open the Registration card.
  4. Hover over the Information icon next to Registration Limit.
  5. The pop-up text will display your attendee limit and the registration limit.

Find my attendee limit during the session

To view your maximum attendee limit, launch a session instantly and check the Attendee pane to locate the maximum number of participants for your plan tier.

Increase your participant limit

If you are the billing administrator on your account, you can upgrade to a different subscription plan to increase your per-session participant limit. See How do I change my current GoToWebinar subscription plan? to learn how to upgrade your subscription plan or here to learn about plans and pricing.

If you are not the billing administrator on your account, please contact them and request that they upgrade subscription plans.
Note: If a plan is changed while an organizer on the account is in-session, they will have to exit and then restart the session before changes will take effect. Scheduled GoToMeeting sessions cannot be upgraded to GoToWebinar or GoToTraining sessions. Each scheduled conference type is unique, and non-transferable. If you would like to switch a meeting to a webinar or training, you will have to reschedule your event with the proper product which will result in new session IDs and phone numbers.