GoToAssist Corporate Support

How can we help you?

Get Started

Explore first-time user resources that will get you started with using the HelpAlert application

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Set Up HelpAlert

Customize and share your preferences and configuration settings for the HelpAlert application

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Support Session Features

Use smart tools like screen sharing and session collaboration to enhance your support session experience

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Join a Support Session

Learn the various ways to connect to a support session from your desktop or Android device

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Manage Users & Settings

Take the first steps in organizing your account by managing your representatives and configuring your dashboards

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Account & Billing

Learn how to access the Corporate Billing portal and view your current plan

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Manager Quick Start

Want to learn more about the Management Center? Use this guide to help you get started!

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Integrate with Salesforce

Learn how to install and set up the GoToAssist for Salesforce integration

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Representative Quick Start

Learn how to use essential representative functions and features to help you get started!

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Top Videos

4:47

GoToAssist Corporate Management Center

Learn to use the GoToAssist Corporate Management Center.

38:02

GoToAssist Corporate Smart Button

A full overview of GoToAssist Corporate featuring Smart Button.

6:47

GoToAssist Corporate Web Mode

Learn to use GoToAssist Corporate's Web Mode.

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Other help topics

What's new in GoToAssist Corporate?

Keep track of what's going on with GoToAssist Corporate and learn about our newest features and changes.

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Learn more about our modes of connection

GoToAssist Corporate modes of connection determine how support sessions are initiated and routed to representatives.

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Provide support to mobile device customers

Deliver support to customers joining from iOS, Android, or Windows Phone devices.

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Interested in integration?

You can integrate the GoToAssist Corporate service into your existing infrastructure.

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Check out our optional features

GoToAssist Corporate provides access to various features that provide the best support experience.

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Monitor all support sessions in real-time

Use the Dashboard to view all incoming and existing support sessions.

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Use scripted messages and URLs

Create pre-scripted messages and quick-link URLs that you can send to customers for frequently used responses or questions.

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View the Corporate Billing Account FAQs

Learn how to manage your corporate billing account, and get answers to common questions about invoices and billing.

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Use your mobile device to deliver support

You can deliver live support to your customers that are using iOS, Android, or Windows Phone mobile devices.

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