What are Rotational Extensions?
Rotational Extensions are like Grasshopper’s own game of Tag for your calls! It will randomly select employee extensions to ring when you get a new call. Calls will be distributed equally to employees and departments regardless of their locations. If you have 5 sales representatives on your team, each one can get incoming calls randomly. We promise we won’t pick favorites.
Note: If you signed up after June 2011 , please contact our support team to activate this feature.
If you signed up before June 2011 , here’s how to set up Rotational Extensions:
Go to the Settings menu, then click Enhanced Extensions:
You’ll see the Call-Routing Extensions section at the bottom of the page. Click Add Call-Routing extension:
Next, name the extension, link it to an existing Grasshopper extension, add a PIN and click save: