What are Rotational Extensions?

Rotational Extensions are like Grasshopper’s own game of Tag for your calls! It will randomly select employee extensions to ring when you get a new call. Calls will be distributed equally to employees and departments regardless of their locations. If you have 5 sales representatives on your team, each one can get incoming calls randomly. We promise we won’t pick favorites.

Note: If you signed up after June 2011 , please contact our support team to activate this feature.

If you signed up before June 2011 , here’s how to set up Rotational Extensions:

Go to the Settings menu, then click Enhanced Extensions:

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You’ll see the Call-Routing Extensions section at the bottom of the page. Click Add Call-Routing extension:

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Next, name the extension, link it to an existing Grasshopper extension, add a PIN and click save:

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