What are Away Greetings & Vacation Scheduling?

The Away Greeting is perfect for times when your office is closed, or when you're on vacation. You can create a custom schedule and play this greeting during certain hours of the day. This is great to use if you want callers to know you’re closed for the day or out to lunch. We offer 2 types of Away Greetings, which can play on the entire account or for just on one extension.

As well, Vacation scheduling allows you to play this away greeting when you’ll be on an extended holiday. 

Here is a breakdown of Away Greeting and Vacation scheduling options we provide: 

Main Away Greeting
  • This greeting takes the place of your Main Greeting, and will pick up as soon as your callers dial your number.
  • You callers cannot leave a voicemail following this message.
  • There is no default greeting, so be sure to record or upload your own if you wish to use it. Learn more
Extension Away Greeting
  • The Away Greeting for one of your extensions would only play in place of your voicemail greeting. It will accept voicemail from your caller.
  • As well, it can only play on the extensions that you select. 
  • Callers must first dial into the Grasshopper number and enter an extension number in order to hear the Away Greeting.
  • This is perfect for representatives or departments with varying schedules. 
  • There is no default greeting, so be sure to record or upload your own if you wish to use it. Learn more
Vacation Schedule
  • The Vacation Schedule will play your Away Greeting for a span of days instead of hours
  • You can be set for it play on the entire account or just for one extension. Learn more