How do I reduce on hold time

In order to shorten the time before the caller is sent to voicemail, simply follow these steps:

  • Log into your Grasshopper Account
  • Click on Extensions
  • Click on Edit, next to the Extension you would like to change
  • Click on Edit, to the right of the forwarding number
  • Change the number of seconds in the "ring for" box. (We generally recommend about 25 seconds)
  • Select, Save and close next to the forwarding number.
  • Select, Save and close next to the extension