How do I port my local number to Grasshopper

Interested in Porting your Local number?

That’s great news! Transferring your current local numbers to Grasshopper takes a few steps, but we know you can do it! The list below is a bit long, but it’s not as scary as it looks. Promise! 

Here’s what you’ll need to do to complete the transfer:

  1. Check Eligibility of your local number
  2. Open a Grasshopper account (We need somewhere to port your number!)
  3. Submit the online Transfer form 

Here’s what you’ll need to do to complete the transfer:

 Step 1: Check for Eligibility

It's very important to make sure that your local number is eligible for transfer before we start the process.

If ANY of the conditions below are true for the number you want to transfer, the number is NOT eligible for transfer just yet. You’ll need to correct these issues with your existing carrier before being eligible to transfer the number to Grasshopper.

Go through these statements below to see if any are true:

  • Your number is located outside of the US or Canada (At this time we are only able to port US and Canadian local numbers.)
  • You have a contractual agreement that prohibits transferring your number.
  • The telephone number you are transferring to Grasshopper is associated with an ISDN account.
  • The telephone number you are transferring to Grasshopper is disconnected.
  • You have DSL service on the telephone number you are transferring to Grasshopper. You must switch DSL service to another number or switch to a new Internet service provider (e.g., cable or satellite service) before proceeding with the transfer.
  • You have distinctive ring feature on the telephone number you are transferring to Grasshopper. Distinctive ring must be removed prior to transferring the number.
  • You have a PIC Freeze or provider change restrictions on the telephone number you are transferring to Grasshopper. You must remove the freeze and restrictions in order to transfer your number.
  • If the local number you are porting is a Google Voice number, please contact Google Voice to ‘unlock’ your number.

If any of the above statements apply, we will not be able to transfer your local number to Grasshopper until the condition are resolved. If you need help resolving these conditions, get in touch with customer support and we can assist you.

IMPORTANT - We work on top of your current phone system and do not provide a dial tone, so if the number you’d like to transfer is the only number you currently use to make calls, you’ll want to get another line to make outbound calls with.

 

If none of the options above apply to you, that's fantastic!!

 

You will need to indicate the account we need to port your number to when you start the Next step.