How do I create an Away Greeting?

You can create an Away Greeting for any extension in your account or you can set the Away Greeting to play on your main Grasshopper number.

What's the difference? Click here to learn how our Away Greetings and Vacation Schedules work. 

To set up an Away Greeting on one of your extensions, please follow the steps below: 

Note: If you signed up before June 2011, please scroll down to access the Legacy interface instructions.

  1. Go to Extensions
  2. Click Edit next to the extension in mind.
  3. Scroll down to Greetings, then select Show other greetings .
  4. In the Away Greeting section, you can upload or record your away greeting, or you can opt to have our Voice Studio record the greeting for you.

Once you've chosen your greeting, tell us when we should play your Away Greeting.

  1. Under My open hours are, select a scheduling option from the drop down menu.
  2. Once you have entered your hours of operations, select Save Options.

To set up an Away Greeting on the main Grasshopper number, please follow the steps below: 

  1. Go to Settings
  2. Select the Main Greetings tab
  3. Within the Away Greeting section, click on Change Greeting
  4. Select Create new away greeting
  5. In the Away Greeting section, you can upload or record your away greeting, or you can opt to have our Voice Studio record the greeting for you.

Once you've chosen your greeting, tell us when we should play your Away Greeting.

  1. Under My open hours are, select a scheduling option from the drop down menu.
  2. Once you have entered your hours of operations, select Save Options.

Legacy Interface instructions:

To set up an Away Greeting on one of your extensions, please follow the steps below: 

  1. To set yours up, go to Settings and choose an extension
  2. Then choose “Away Greeting” in the sidebar
  3. Under Manage your Away Greeting, you can upload or record your away greeting, or you can opt to have our Voice Studio record the greeting for you.

Next, set your schedule

  1. Click on "The away greeting will..."
  2. Set to "play when we are closed or on vacation"
  3. Under My open hours are, Select a Scheduling option from the drop down menu
  4. Click Add Time Slot, and enter your open hours

To set up an Away Greeting on the main Grasshopper number, please follow the steps below: 

  1. Go to Settings
  2. Select Main Greeting
  3. Click on Manage your Away Greeting
  4. you can upload or record your away greeting, or you can opt to have our Voice Studio record the greeting for you.

Next, set your schedule

  1. Click on "The away greeting will..."
  2. Set to "play when we are closed or on vacation"
  3. Under My open hours are, Select a Scheduling option from the drop down menu
  4. Click Add Time Slot, and enter your open hours