How can I upload or change my on-hold music?

You can easily upload a file to play as your On Hold Music.

To upload your own On Hold Music, go to Settings and select the Hold Music tab.

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Click Change Music and then Upload New Music to add your own on hold music or use one of the Grasshopper provided options. If you do upload your own, you'll be prompted to name your file and then proceed to upload the file.

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If you started using Grasshopper prior to June 2011, please follow the steps below.

How to upload your on hold music:

  • Log into your account as an admin
  • Click on Settings
  • Click on On Hold Music tab
  • Go to Available Music
  • Click Add to library (if you're adding a new track)
  • Enter Greeting Name
  • Browse your computer for an MP3 file
  • Click Add
  • Once added, don't forget to activate it. This can be done by hovering over the name and clicking activate.

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How to change your on hold music:

  • Log into your account as an admin
  • Click on Settings
  • Click on On Hold Music tab
  • Hover over the track you would like to change your on hold music to and click activate.

If you don’t have your own commercial ready to play, let the Grasshopper Voice Studio create a full production audio recording for you!