FAQs for SMS (Texting)

How does SMS work?

With Grasshopper’s SMS feature, you can send and receive text messages on your Grasshopper number using our iPhone or Android mobile apps.

Text messages are sent and received in the mobile app. When a text message comes in, you’ll get a push notification* to alert you.

*Push notifications must be enabled to get notifications for text messages.


How do I send a text message?

From the Texts section of your app, click the compose icon at the top right corner to start a text message.

How will I know when a text message comes in?

Any text sent to your Grasshopper number will show up in the Texts section of the mobile app.

To get notified when a text comes in, make sure push notifications are enabled in the app and in your phone settings.

You can enable push notifications in the app by going to Settings > Sync & Notification Settings.

What number are text messages sent from?

Texts messages will be sent from your Grasshopper number. If you have multiple Grasshopper numbers, you can toggle between them by clicking on your number at the top of the app.

Can I send/receive pictures via text messaging on the Grasshopper app?

Yes! However, this feature is only available if you are sending from a local Grasshopper number. The feature is not available if you are sending from a Toll Free number. If you have a local and a Toll Free grasshopper number, make sure you toggle over to your local number in order to send the group message.

Can I send a group text message via the Grasshopper app?

Similarly to picture messaging, this feature is only available if you are sending from a local Grasshopper number. The feature is not available if you are sending from a Toll Free number. Please be aware that a ll individuals within the group message will be able to see all the numbers it was sent to . The text would be a group text and all users will see all replies to the group.

Can I receive my text messages via email?

No, text messages are only available in the mobile apps. They will not be emailed or appear in the online interface.

Will my texts be sent to my call forwarding number?

No, text messages are sent to your Grasshopper number and can only be accessed via the mobile apps.