Can I change the default transfer music or message?

Absolutely! By default, callers hear “ Please hold while Grasshopper transfers your call to…” but you can easily change this.

Go to Extensions and select which extension you want to update, then click Edit:

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Scroll down a bit until you see Greetings, then click “Show Other Greetings”:

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Next, choose Change Greeting in the Call Forwarding Greeting section then click Create new greeting option:

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You can upload your own music or greetings, or even record your own greeting. And don’t forget you can always have our professional Voice Studio record a transfer greeting for you!