TROUBLESHOOTING

Why am I seeing a messagee that says 'This webinar is not yet open to attendees' when trying to join my session?

Issue

Webinar not yet open notification

Objective

Environment

GoToWebinar

Procedure

Answer

Cause

Time zone discrepancy

Resolution

  1. View Webinar confirmation email
  2. View scheduled start time
  3. View and confirm registration time zone (this may be different from your own time zone depending on selection made when registering)

Additional Information

When you register for an event you will see an option to select your time zone. If you do not select your specific time zone at the time you register then all future correspondence pertaining to the event will be cited according to the host's time zone.