TROUBLESHOOTING

Why am I Getting an Error After Registering For a Webinar?

Issue

Getting error "Need Help Finding Something"

Objective

Environment

  • GoToWebinar

Procedure

Answer

Cause

If the GoToWebinar organizer has chosen to redirect registrants to their own confirmation page, but there is no link saved, registrants will see a page that says, "The page you requested could not be found."

Resolution

User-added image
To fix your registration settings:

  1. Sign in at www.gotowebinar.com
  2. Go to My Webinars
  3. Click the Webinar Title , or click Edit
  4. Click Edit in Registration Settings
  5. In Upon Registration , enter a URL in Type your link here , or select Direct registrants to the GoToWebinar confirmation page
  6. Click Save

Additional Information