TROUBLESHOOTING

Why am I being prompted for an email and password when I am trying to join a session?

Issue

Attendee is being asked for email and password when joining a session

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

Resolution

  1. Click the X to close out of the sign in prompt
  2. You should then automatically join the session

Additional Information