TROUBLESHOOTING

Webcam image appears small in online recordings

Issue

Webcam image appears small in online recordings

Objective

Environment

  • GoToTraining
  • GoToWebinar
  • Online recordings with webcam shared

Procedure

Answer

Cause

Screensharing was started and stopped prior to pressing the Start Record button

Resolution

If you want to only record webcams in your recording, do not share your screen prior to pressing the Start Record button.

Additional Information

An Engineering ticket has been filed. No ETA at this time.