TROUBLESHOOTING

Unable to save images in Branding and Themes section using Firefox v45.0.1

Issue

After clicking Save on the Branding and Themes page, the uploaded image doesn't save, just disappears

Objective

Environment

  • Firefox v45.0.1
  • GoToWebinar Branding and Themes page

Procedure

Answer

Cause

Resolution

Workaround :

  • Use an alternate browser to upload your image(s).

Additional Information

An Engineering ticket has been filed. No ETA at this time.