TROUBLESHOOTING

Unable to Join Webinar: GoToWebinar Launcher Deleted from Downloads

Issue

  • Unable to Join Webinar
  • GoToWebinar Launcher deleted

Objective

Environment

  • GoToWebinar
  • Windows
  • Webroot

Procedure

Answer

Cause

The GoTo Opener application responsible for launching the session may have been damaged in some way.

Resolution

  1. Uninstall the Citrix Online Launcher or GoTo Opener
  2. Click the link to join

Additional Information