TROUBLESHOOTING

Unable To Access My Webinars Page After Log In

Issue

Unable to access the GoToWebinar page after logging in to an account online.

Objective

Environment

  • GoToWebinar
  • Chrome
  • Safari
  • Firefox
  • Internet Explorer

Procedure

Answer

Cause

Resolution

1. Please make sure your account is active and that you have organizer rights
2. Clear browser cookies/cache :

How to remove cookies from Microsoft Internet Explore r:


http://support.microsoft.com/kb/278835


How to remove cookies from Mozilla Firefox :
http://support.mozilla.org/en-US/kb/Deleting%20cookies
How to remove cookies from Google Chrome :
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
How to remove cookies from Apple Safari:
http://docs.info.apple.com/article.html?path=Safari/3.0/en/11471.html

Additional Information