TROUBLESHOOTING

Some email clients are not displaying GoToWebinar Branding images in body of Webinar email communications

Issue

  • Gmail and other email applications are not displaying GoToWebinar Branding images in body of Webinar email communications
  • Images are included in the Attachments section

Objective

Environment

  • GoToWebinar
  • GoToWebinar Confirmation emails
  • GoToWebinar Reminder emails
  • GoToWebinar Follow-Up emails
  • Gmail
  • Apple Mail
  • Lotus Notes

Procedure

Answer

Cause

Resolution

This issue is now resolved as of 3/21/17.

Additional Information

A ticket has been filed to address GoToWebinar and GoToTraining pictures and logos being flagged as attachments by email providers such as Gmail, Apple Mail and others .