TROUBLESHOOTING

Record button is missing from control panel

Issue

Record button is missing from the control panel

Objective

Environment

  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

When the recording button does not show in the control panel it could be hidden or disabled at the account level.

Resolution

  1. While in session click View at the top of your control panel
  2. Check Recording
  3. You should now see the Start Recording button under the Screen Sharing tab.

Record

Additional Information

Note: If you have a Corporate Account and do not have the Recording option in the View menu, you will need to contact your administrator order to have the Recording option enabled.