TROUBLESHOOTING

Online Recordings do not appear in the 'Webinar with Recordings' drop down list when scheduling Simulated Live

Issue

Online Recordings do not appear in the 'Webinar with Recordings' drop down list when scheduling Simulated Live

Objective

Environment

  • GoToWebinar
  • Simulated Live 

Procedure

Answer

Cause

Under Investigation

Resolution

Workaround: 

  1. Download the Online Recording 
  2. Upload Recording back to My Recordings 
  3. When scheduling a Simulated Live the Recording can now be selected in the Uploaded Recordings tab

Additional Information

A ticket has been filed with Engineering. No ETA at this time.