TROUBLESHOOTING

"Not Connected to Audio" when trying to record

Issue

  • Unable to record
  • 'Audio Not Connected'message displays

Objective

Environment

GoToWebinar

Procedure

Answer

Cause

Resolution

Join as an attendee and have Organizer right click your name in the Attendee list to 'Make Organizer'. Once you have been promoted you should be able to record.

Additional Information