TROUBLESHOOTING

Investigating - Survey is not opening in the follow-up email for GoToWebinar

Issue

Attendee clicks survey in a follow-up email and receives an error "The page you requested could not be found" 
 

Objective

Environment

  • GoToWebinar
  • Survey links in Attendee Follow Up email

Procedure

Answer

Cause

Resolution

Our engineering team has resolved this issue for follow-up emails being sent out moving forward. Unfortunately, the links in the impacted follow-up emails already sent out cannot be fixed.

Additional Information