TROUBLESHOOTING

Investigating - Questions missing from Attendee Reports for Webinars ran on 6-20

Issue

  • Some or all questions asked during a live webinar are missing from the post webinar Attendee Report
  • Webinar held 6-20-2017

Objective

Environment

  • GoToWebinar
  • Attendee Report

Procedure

Answer

Cause

Currently under investigation

Resolution

Re-run the the Organizer Attendee Report a day after the Webinar is over, and the Questions should appear in the report.
If you need the questions earlier than that, please reach out to our customer support department with the 9-digit webinar ID number, they will be able to run an internal report for these missing Questions.

Additional Information