TROUBLESHOOTING

I cannot download my reports

Issue

Nothing happens when trying to download a report

Objective

Environment

  • GoToWebinar
  • Google Chrome

Procedure

Answer

Cause

Block third-party cookies and site data is enabled

Resolution

Third-party cookies and site data option needs to be unchecked

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings .
  3. Click Show advanced settings .
  4. Click Content Settings under Privacy
  5. Uncheck Block third-party cookies and site data under Cookies
  6. Click Done

Additional Information