TROUBLESHOOTING

How to troubleshoot Labs Share Rectangle beta feature

Issue

  • Unable to Share Rectangle
  • Error when trying to Share Rectangle

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • Labs Share Rectangle beta feature

Procedure

Answer

Cause

Labs features are beta testing features, they may contain bugs as they have not been thoroughly tested. These are as-is features that are use at your own risk, our care staff does not provide support for the Labs beta features.

Resolution

Although we do not provide support for beta testing features here are some basic troubleshooting steps you can try to resolve your issue when utilizing the Labs beta testing features:

  • Ensure all Windows updates have been applied
  • Ensure the audio and video drivers are up to date from the computer manufacturer's website
  • Ensure you are on the most recent version of GoToMeeting
  • Ensure you are the current Presenter, only the active Presenter is able to use Share Rectangle
  • Ensure you are logged into Windows with administrative privileges
  • Reboot the computer
  • Uninstall and reinstall the GoToMeeting software

Additional Information

Please note that the Labs features are beta test features, they are an as-is feature. Our technical support team does not support Labs features but you can submit your feedback regarding your experience with these test features by clicking the Send Feedback to GoToMeeting option in your GoToMeeting Control Panel menu. Feedback items will not be followed up on but may be used to make future enhancements.