TROUBLESHOOTING

Error: "The connection failed. Please check your internet connection and try again" when re-joining a webinar

Issue

Organizer/Co-Organizer gets "The connection failed. Please check your internet connection and try again" when re-joining a webinar. The webinar also shows "In Session" on My Webinars page.

Objective

Environment

GoToWebinar

Procedure

Answer

Cause

Resolution

  1. Start a Webinar Now (or schedule and start a new webinar)
  2. Click Yes for "..end the other session?" message
  3. End the new webinar
  4. Re-start orig webinar

Additional Information