TROUBLESHOOTING

Check System Requirements link in Confirmation Email directs to 404 page

Issue

The check system requirements link in the Attendee Confirmation email directs to 404 not found page

Objective

Environment

  • GoToWebinar
  • Attendee Confirmation Emails
  • Support Center set to non-English language

Procedure

Answer

Cause

The 'check system requirements' link is not yet localized for non-English Support Centers.

Resolution

Workaround :
The link now redirects to the English Support Center

Additional Information

The non-English Support Centers will properly show the Join Check pages in October (tentative planned release).