TROUBLESHOOTING

Cancel and Resend Confirmation Email Buttons do nothing on Registrant Detail Page

Issue

The Cancel Registration and Resend Confirmation Email buttons are non-functional on the Registrant Details page.

Objective

Environment

  • Post-Login GoToWebinar Site
  • Chrome
  • Internet Explorer
  • Firefox
  • Safari
  • Edge 13

Procedure

Answer

Cause

Resolution

This issue is now resolved for most browsers.

Additional Information

IE 10, 11 can work for just resending confirmation and not canceling registration.