TROUBLESHOOTING

Attendees cannot hear any sound when broadcasting a video.

Issue

Attendees cannot hear any sound when broadcasting a video

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining

Procedure

Answer

Cause

Resolution


While this feature is not officially supported, if you would like to share a video or computer audio during a live event you will need to configure your computer in order for the audio to broadcast to your attendees. In this article you will find software and hardware audio configuration instructions that should allow you to transmit both your voice and audio from your computer in a few different ways. Due to some sound card limitations, these procedures may not work with every system.

Before attempting the below workaround we recommend trying the Labs feature which is currently in Beta. This feature is available for GoToMeeting , GoToWebinar , and GoToTraining .


Options for Streaming Audio and/or Video through GoToMeeting:


A. Configure Windows XP to broadcast audio through the Sound Card
Note: Not all computers have a Stereo Mix option. Depending on your sound card, it may be called something else (like "What U Hear" on some Soundblaster cards) or may be absent entirely.
Note: You cannot use your microphone when switching via software.

  1. Double-click the volume icon in the system tray (usually bottom-right of your desktop)
  2. Select Options , then Properties
  3. Under Adjust Volume, choose Recording
  4. Ensure " Stereo Mix " is checked
  5. Click OK
  6. On the Recording Control screen, select the check box under Stereo Mix


B. Configure Vista, Windows 7 or Windows 8 to broadcast audio through the Sound Card
Note: Not all computers have a Stereo Mix option. Depending on your sound card, it may be called something else (like "What U Hear" on some Soundblaster cards) or it may be absent entirely.
Note: You cannot use your microphone when switching via software.

  1. Right-click the volume icon in the system tray (usually bottom-right of your desktop)
  2. Select Recording devices from the menu
  3. Right-click the first item on the list and ensure Show Disabled Devices is checked
  4. Locate Stereo Mix in the list and click to highlight
  5. Click Set Default
  6. Press OK

Note: If Stereo Mix is disabled or greyed out, right click on Stereo Mix and select Enable to proceed with setting it as default.

C. Hardware option (Windows Only)

Parts needed:

Two (2) 3.5 mm audio splitters (1 male, 2 female).
One (1) 3.5 mm audio patch cable (2 male ends, typically 3 " long).

Configure your system to broadcast with hardware
  1. Plug 1 splitter into your line out port (for speakers, typically colored green)
  2. Plug the other splitter into your microphone port (typically pink)
  3. Plug the patch gable into the splitter on line out and then into the splitter on microphone
  4. Plug your microphone into the microphone splitter, and then plug your speakers into the line out splitter

Note: You may use your microphone and speakers simultaneously.

Additional Information