QUESTION AND ANSWER

Why Can't I Use My Email To Set Up A New Account?

Issue

Objective

Environment

  • GoToMeeting
  • GoToWebinar
  • GoToTraining
  • OpenVoice
  • GoToAssistRemoteSupport
  • GoToMyPC

Procedure

Answer

  • The message, "The email address you entered is already in use," is displayed when there is an existing account
  • You can access your account by going to the product home page, select sign in and then click forgot password

Cause

Resolution

Additional Information