QUESTION AND ANSWER

Why are attendees getting "An error occurred. Please try again later" message when joining webinar

Issue

Objective

Environment

GoToWebinar

Procedure

Answer

If the Organizer had required a password for the webinar and then edited it to not require password after starting the webinar any attendee joining after the change will get the message "An error occurred. Please try again later" and be unable to join the session.

Cause

Resolution

Additional Information

Attendees who join via the mobile app will be able to join if they have the webinar password.