QUESTION AND ANSWER

Why am I not seeing my recording registrants in my Registration Report?

Issue

Objective

Environment

  • Registration Report
  • Recurring Webinar Series with Recordings attached

Procedure

Answer

The registrants who register after the Series is over to view the Recording, will appear in the Registration Report from the first session held in the Series.

Cause

Resolution

Additional Information

Most often, Organizers check the most recent Registration Report in the Series, and will not see the Recording registrants there.