QUESTION AND ANSWER

When are Follow Up Emails Sent Out?

Issue

Objective

Environment

  • GoToWebinar
  • GoToTraining

Procedure

Answer

Follow-up emails to Attendees and Absentees are sent within a 15 minute period of the time designated by the scheduling Organizer for that specific event.

Cause

Resolution

Additional Information

If the period for follow-up emails has not yet arrived, then the schedule can still be updated by the event Organizer to add, remove, or edit existing Attendee communication preferences.