HOW TO

How to Unmute attendees in GoToWebinar

Issue

Objective

Unmute attendees in GoToWebinar

Environment

GoToWebinar

Procedure

  1. Navigate to the Attendees pane in the control panel
  2. Locate the audio icon (this will either be a microphone or a telephone depending on how the attendee has connected to audio) next to the attendee's name you wish to un-mute)
  3. Click on the icon to un-mute (the red slash should disappear when attendee is un-muted)

Answer

Cause

Resolution

Additional Information

Up to 25 attendees may be un-muted.