HOW TO

How to convert a temporary recording file on a Mac

Issue

Objective

Convert a temporary recording file.

Environment

  • GoToWebinar
  • GoToWebinar
  • GoToTraining
  • Mac OSX

Procedure

  1. Open Finder
  2. Search for the temp_AV folder
  3. Right-click the recording file in the temp_audio or temp_video folder
  4. Click Open With and select GoToMeeting Recording Manager
  5. Click Convert Recording

Answer

Cause

Resolution

Additional Information

Note: You must be at the computer where the recording took place.