HOW TO

How Do I Customize Emails for GoToWebinar?

Issue

Objective

Customize emails for a scheduled Webinar

Environment

GoToWebinar

Procedure

Emails



1. Log in to your account online.


2. Select My Webinars in the left navigation. Click the title of the webinar.


4. On the Manage Webinar page, scroll down to the Email section.


5. Click Edit next to the type of email you want to send.



Send confirmation emails to registrants


1. On the Manage Webinar page, scroll down to the Emails section.


2. Click Edit in the Confirmation Email to Registrants section.


3. On the Confirmation Emails page, you can choose if you want to send a confirmation email to registrants by selecting the "Send Confirmation Email to Registrants" check box.


4. If you have selected the "Send Confirmation Email to Registrants" check box, you can then edit the email subject and enter custom text


5. Click Save . You can view your changes in the Emails section on the Manage Webinar page. To preview how the email will look to registrants, select Preview .


If you want to resend confirmation emails, return to the Manage Webinar page and click Manage next to Tracking Registrants.





Send reminder emails to registrants and panelists




1. On the Manage Webinar page, scroll down to the Emails section.


2. Click Edit in the Reminder Emails section.


3. On the Reminder Emails page, schedule your reminder email to be sent out to registrants and panelists by choosing one or more options:


  • 1 hour before the webinar start date and time
  • 1 day before the webinar start date and time
  • 1 week before the webinar start date and time

You can select Send me a copy of the Reminder Email if you'd like to receive a copy as well. To preview how the email will look to attendees, select Preview .


4. You can enter custom text in the provided field. You can customize reminder emails until they're sent to attendees.


5. Click Save . You can view your changes in the Emails section on the Manage Webinar page. To preview how the email will look to attendees, select Preview .






Send follow-up emails to attendees and absentees


1. On the Manage Webinar page, scroll down to the Emails section.


2. Click Edit next to Follow-Up Email to Attendees. If you want to send follow-up emails to absentees (registrants who don't show up), click Edit next to Follow-Up Email to Absentees.


3. On the Follow-Up Email page, select the "Send Follow-up Email to Attendees" or "Send Follow-up Email to Absentees" check box. One follow-up email can be sent to attendees up to 7 days after the webinar's scheduled end date.


4. Then choose when you'd like to send the follow-up email:


  • 1- 6 weeks after scheduled end date
  • 1-6 days after scheduled end date
  • 1-6 hours after scheduled end date

You can select Send me a copy of the Follow-Up Email if you'd like to receive a copy as well.


5. Enter the email subject and body text in the provided field to customize the email.


6. Click Select a Recording to attach a recording to your email. You can upload recordings on the My Recordings page.


7. Click Save . You can view your changes in the Emails section on the Manage Webinar page. To preview how the email will look to attendees, select Preview .



Answer

Cause

Resolution

Additional Information