HELP FILE

What's New on the Support Site

We're constantly working to improve our help documentation. Below you can see what we've changed and added!

Published Nov. 13, 2017

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Published Oct. 24, 2017

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Published Sep. 27, 2017

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Published Aug. 12, 2017

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Published Aug. 1, 2017

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Published Jul. 11, 2017

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Published Jun. 8, 2017

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Published Apr. 27, 2017

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Published Mar. 15, 2017

Updated articles: 

Published Mar. 7, 2017

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Updated articles:
  • Updated screen shots for GoToWebinar Control Panel refresh

Published Feb. 28, 2017

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Updated articles:
Renames only:

Published Feb. 9, 2017

NEW!
  • Join Help & FAQs Category pageSee a full list of all related topics and FAQs the site has to offer on the topic of joining a webinar

Published Dec. 21, 2016

New Why do I see an "invalid meeting ID" error message?

New What is my webinar ID?

New Why didn't my session record? & Updates to Locate Recording Files (TECHDOC-6401)

Updates to Invite Others to Join (Desktop App)

Updates to Webcast Webinars (TECHDOC-6509)

New In-Session User Roles (TECHDOC-6127)

Updates to Cancel Your Account (TECHDOC-6346)

Updates to Audio Help and FAQs

Updates to Join Webinars via Android (TECHDOC-6300)

Updates to Schedule from the Web (TECHDOC-6300)

Updates to View Webinar Analytics (TECHDOC-6300)

Updates to Can I host two sessions simultaneously? & Can I schedule overlapping webinars? (TECHDOC-6076)

Updates to Steps for Installing on Windows

  • Updated new Launcher flow

Added videos to multiple articles (TECHDOC-6360)

Published Oct. 26, 2016

New Share a Video (Beta)

New What will my audience see when I share a video?

Updates to Share Webinars, Manage Registration and Send Emails (TECHDOC-6269)

Published Sept. 22, 2016

New Print a receipt (TECHDOC-6222)

Updates to Share Your Screen (Windows) & Share Your Webcam (Desktop App) (TECHDOC-6234)

Updates to Webcast Webinars

  • System requirements added

Updates to Run Reports and View History (TECHDOC-6233)

Updates for new "Choose audio mode" window: (TECHDOC-6234)

New Changes to System Requirements FAQs

Updates to Roles FAQs & Understanding User Roles (new chart)

Published Sept. 6, 2016

New Why do I hear beeping when I am in session? (TECHDOC-5403)

New (TECHDOC-5557)

Updates to Uninstall GoToWebinar (TECHDOC-5550)

Updates to Roles FAQs (TECHDOC-5767)

Published August 31, 2016

New Source Tracking

New Run Reports and View History (TECHDOC-6123)

Updates to Share a Whiteboard (Mac) (TECHDOC-5143)

New Scheduling FAQs: 

Published August 5, 2016

New Compare Subscription Plans

New Explore First-Time User Resources (TECHDOC-5763)

New Sign up for a free live training for GoToWebinar (TECHDOC-5763)

New What happens if my webinar runs over the scheduled time? (TECHDOC-5878)

New Can I start my webinar more than once? (TECHDOC-5879)

New Is it okay if I start my webinar by accident? (TECHDOC-588)

New Can I practice my webinar? (TECHDOC-5770)

Published August 4, 2016

New "Timezone" information (TECHDOC-5805)

Updated What does "Waiting for Organizer" mean?

Updated Join Webinars via Android

  • Added ability to share webinar via social media

Updated Manage Webinars via Android

  • Added info on in session sharing

Updates to Manage Phone Audio via Keypad Commands

  • Updated the menu of keypad commands (TECHDOC-6010)

Fix for Can I opt to use the Instant Join app instead of the desktop app?

  • The answer for G2M was showing instead of the answer for G2W (TECHDOC-6075)

Published July 25, 2016

New Webcast Webinars

Updates to Schedule and Manage Webinars via iOS

  • Added text about sorting Registrants list (TECHDOC-6061)

Published July 16, 2016

New Why does my attendee appear twice? (TECHDOC-5876)

Updates to Join Webinars via Android

  • Added into on liking webinars and relocated Q&A icon (TECHDOC-6025)

Updates to Manage Webinars via Android

  • Added into on joining as an organizer and hearts/attentiveness (TECHDOC-6025)

Updates for online recording out of beta (TECHDOC-6002):

Published Jun. 30, 2016

New How do I unsubscribe from your mailing lists?

  • Added info on unsubscribing and opting out of emails (TECHDOC-5921)

Updates to Why am I getting an "invalid email address or password" error message?

  • New "You might not have an account at all" section

Updates to Join a Webinar Online (Instant Join App) & Web App Attendee Guide

  • Added info on attendee's ability to view and chat with organizers (TECHDOC-5996)

Published Jun. 20, 2016

New Why am I getting an "invalid email address or password" error message?

Updates to Manage Webinars via Android & Join Webinars via Android

  • Added info on scheduling webinars and new FAQs page (TECHDOC-5923)

Updates to Schedule and Manage Webinars via iOS

  • Added info on scheduling recurring webinars and ability to view registrants list (TECHDOC-5929)

Updates to Change Presenter (Desktop App)

  • Updated screen shots for Mac attendees being promoted to presenter (TECHDOC-5931)

Updates to What is the maximum number of people who can attend my session?

  • Updated "Increase your participant limit" section (TECHDOC-5846)

New MSI, DMG files for v7.19.0 build 5102 and multi-build MSI covers through v7.17 b4911

  • Updated MSI and DMG articles (TEHCDOC5953)

New hidden Go Squared copyright article

  • Added new article and shortcut for About screen (TECHDOC-5954)

Published May 26, 2016

Updates to Schedule and Manage Webinars via iOS

  • Added "Add and remove staff members" section (TECHDOC-5858)

Updates to Manage and Share Session Recordings

  • Added "ability to search for past webinars" (TECHDOC-5858)

Updates to

  • Added Mac screen shots

Updates to Download Now

  • Made "test session" more clear, rearranged content (TECHDOC-5797)

Updates to More download help

  • Rearranged content (TECHDOC-5765)

Updates to Why isn't the download working?

  • Rearranged content (TECHDOC-5765)

Published May 18, 2016

New Why didn't I get my "Reset Password" email?

Updates to Engage Attendees with Polls and Surveys

  • Screen shot update under "Create, edit, sort and delete Surveys before a session" (TECHDOC-5806)

Updates to Manage and Share Session Recordings

  • Added "Search for a recording" section (TECHDOC-5858)

Published May 11, 2016

New Manage Preferences for the Desktop App (Windows)

New Manage Preferences for the Desktop App (Mac)

Title change:

Test Your Network Settings (Windows)

  • Formerly "Find Your Optimal Connection Settings (Windows)"